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RETURNS AND EXCHANGE

We understand that things don't always work out.

 

  • Returns or exchanges can be requested within 7 days of delivery.
  • Initiate returns or exchanges from your account on our website. Also, you can reach us by emailing us: support@laurbania.com
  • The first return or exchange for each purchase order is free, including reverse pickup charges.
  • If you request a second exchange under the same purchase order, a ₹150 courier fee will apply.
  • Each new order is treated independently. Every new purchase order is eligible for one complimentary return or exchange, regardless of previous returns.
  • Items must be unused, unworn, unwashed, and in original condition.
  • All original tags, packaging box, and accessories (if any) must be returned intact.
  • Refunds are processed after quality inspection and issued to the original payment method within 5–7 business days.
  • Exchanges are subject to stock availability and will be dispatched within 2 business days of receiving the returned item. If the requested item is unavailable, you may opt for a refund.
  • Products returned with signs of wear, damage, missing tags, or altered packaging will not be accepted.